JOB SUMMARY:  Administers front desk, psychologist office assistance, and receptionist and in-take functions for neuropsychologist’s private practice.   Oversees daily calendar of patient appointments, office flow & function, and related services for patients suffering from brain injury.  Supports the daily mission and needs of physicians. Daily tasks may involve communications with multiple service providers and local hospitals (Lee Memorial, Health Park, Cape Coral, and Gulf Coast Hospital). The Front Desk Office Administrator is responsible for ensuring patients encounter high quality, detailed and case-accurate information, and dignified ancillary medical and administrative support services.

ESSENTIAL FUNCTIONS:  

1.  Duties include:  

• Receptionist Duties:  Operates multi-line telephone system to answer incoming calls and directs callers to appropriate personnel.  Retrieves messages from voice mail and forwards to appropriate personnel.  Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.  Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Patient Care Duties: Must have good organization and demeanor to greet a variety of patients and process their forms and paperwork and answer phones in an organized, compassionate manner.  Attends to patient turn-around times.  Maintains patient maintaining records and accounts with attention to confidentiality and Privacy Act considerations.  Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.  Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.  Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.  Ensures availability of treatment information by filing and retrieving patient records.  Helps patients in distress by responding to emergencies.
• Stakeholder Duties:  Answers questions about organization and provides callers with address, directions, and other information. Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.  General office skills, filing, using office machines (fax and copy) and basic computer skills are needed.
• Office Administration Duties: Assists with verification of insurance and employment.  Applies and may lead continuous improvement initiatives to improve the efficiency of internal systems and processes within the office. Recommends actions by analyzing and interpreting data and making comparative analyses. Analyzes proposed changes in methods. Complies with federal, state, and medical industry regulations; ensures adherence to requirements and advises management on needed actions.  Takes personal responsibility for the overall operations as needed.  Establishes goals and objectives required to complete projects. Maintains patient accounts by obtaining, recording, and updating personal and financial information.  Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.  Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs. Enforces policies and procedures.  

OTHER SKILLS & EXPERIENCE:  

·  Pleasant and professional telephone voice/manner.  Ability to use communications systems.

·  Ability to operate simple office equipment and modern day computing systems sufficiently for job performance. Ability to compose correspondence and spreadsheets using Word & Excel.  

·  The candidate must speak English. Candidates bilingual in Spanish is a plus

·  Think analytically to respond to complex inquiries.  Ability to successfully prioritize and handle multiple tasks.

·  Assist in the efforts to manage day to day activities effectively and to meet and exceed the client needs and expectations for world class service 

·  Highly motivated and take ownership of personal and professional growth and development 

·  Ability to successfully interact with patients and other professionals to effectively deliver quality professional services to clients 

·  Patient service orientation combined with creative problem solving skills; strong written and oral communication skills; the ability to work effectively as part of a team, yet function well with independent responsibilities

·  Excellent organizational abilities required.  Manages time effectively, meet personal goals and work effectively with other members of the team.

·  Must demonstrate accuracy, maturity and attention to detail.  

·  Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus, Flexibility

EDUCATION:  Six months experience in the medical field or with a private physician is desired.  Those with medical training, emergency response training, or administrative experience in a high-profile setting will receive primary consideration.  Spanish language proficiency is strongly desired; however the applicant must speak English primarily in a clear and distinct manner for multiple communications platforms.  This is an Equal Opportunity Employer.  Women, minorities and Veterans are strongly encouraged to apply.  

PAY RATE: $15-17/hr depending on experience